I couldn't take it anymore. Sultan Center has gone from bad to worst. Going to the co-ops is so much better these days.
So I'm in there looking for 2 necessary items. Can't find them. Almost the entire section where dog items once was - has disappeared. So, I ask the customer service desk person. She has a lot of excuses. No solutions. No idea when items will be in. She walks away without offering to call another store.
Oh no she di'int.
I ask for the duty manager. He comes down. Tells me that the problem is "the Baladia" (huh??), then switches lanes and says it is because of the fire in the warehouse - that they don't have enough storage space to accommodate stocks. Blah blah blah hachi hachi hachi.
Why do I bother? Why do I do this to myself when I know it will never ever make a difference and I wil never ever get a statement that resembles a soltuion??
Has anyone noticed that the little cardboard stands of the store managers (which hold their business cards) are no longer placed at the doors? Even cardboard managers are disappearing.
WTF is going on at TSC??? When the F are you going to get the basic stuff back??? Inquiring minds want to know - and quite a few people I know have been talking about it.
My personal theory/hypothesis goes a little some'in like this: The Sultan Center's usual AMERICAN distributors have either dropped them or have in some way/shape/form decided not to provide the discounts that they were offering (when TSC had a deal going through Agility to provide food to the US troops in Iraq). The discounts were, by the by, the reason why Agility's contracts with the US government folded. The discounts were not passed along to the military. Bada bing - bad boys get in trouble. (As a side note: Have you ever seen a discount in TSC? Are any of the items priced LOWER than US price? I laugh. They are a LOT more.)
Distributors never like to have their names associated with anything tawdry, now do they? Just bad for business. Perhapsee the American distributors who were once sending shitloads of food and other commodities to TSC during the past few years just aren't going to do it anymore. Could it be? Say it aint so.
So here is my question, when is another AMERICAN food chain going to come into Kuwait to compete with these guys? Sultan Center has pretty good competition from the likes of Lulu Hypermarket (Indian/local flavah with the best produce in Kuwait), Carrefours (purty good French stuff), Geant (again, purty good French/European). I say - if US chains like Giant, Safeway, Harris Teeters or (please please please) Wholefoods are having trouble with the US economy: Bring em to Kuwait!!!
At the moment, shopping at the co-ops is a much pleasanter experience (in my opinion) than TSC. At least there, you don't EXPECT to find what you are looking for.
Shaya dudes - are you listening? Why not take one of the junior Shayas and make him into the green grocer? I would get behind that. Your customer service is great. Your management methodology is great. I would drop TSC like a hot box of rocks... You could even do what TSC has failed to take advantage of: Online grocery shopping and delivery....