I got an email from a new western employee at (an unnamed coffee shop chain) who has been observing lately. She writes:
"I cannot believe how many people bitch and moan in store - about NOTHING! I can understand if you have some feedback to give but really, most of these people are just stupid and THEY make mistakes or they twist it to become the staff's fault!
One guy bitched at the manager because he ordered 3 drinks (one was a double shot) and then he queried the bill. He tried to add it up in his head and got it wrong. The manager apologises (why I don't know) and the guy says "YOU SHOULD BE SORRY". Is that really necessary?
The other day some western women came in; older ladies probably in their 50s and not quite right. they hummed and hawed about what to order to eat and were hanging around for AGES. they then paid separately and one of them sat down at the table with me when she saw my starbucks card and started chatting. she was nice enough but a bit strange. we chatted about general stuff. then one of the other women in her group turned to her and said - starbucks are supposed to give you a free cup of coffee when you buy a mug. the lady beside me said "really, I didn't know that" and the other one said, "well these guys arent' giving me one". so the lady with me asked me if that was right. before i could even open my mouth the women said "DON'T ASK HER SHE DOESN'T KNOW SHE'S NEW". wtf?
I have always been aware that our staff are under pressure with the customers both in the fashion stores and in restaurants or starbucks stores. It's the clientele in kuwait; but what i'm surprised is at how offensive they are.
Thought you might like to write something on your blog from the staff perspective and a plight to be nice to staff and/or at least constructive if there's something negative to offer."