I was expecting a shipment and so I sent the Ops Manager an e-mail (as per the information I found on the Aramex main website for the Kuwait Office) on May 26. He had a vacation reply, so I sent it to the next guy on the list - who is apparently also out of the office.
Shop & Ship contacts for Kuwait are not listed on the Aramex site - making it difficult to find people who are responsible.
I finally get a response from a customer service person who said that if there was aaaaanything she could do to assist, she was there(ooozing kindness; also known as "covering your azz"). So, I sent her an explaination that I would like the package NOT to be delivered to my home, but to my new office (I sent her a map in both .pdf and .jpg formats). I told her that I changed my customer profile on Aramex's website to reflect the same.
4 days go by....
I call her. She has no clue who I am. She opens my e-mail. She still has no clue who I am. She has the map to my office in front of her. She says she can't open it, but that the driver has gone to my apartment and couldn't find me. No shit. I'm not home. That's what the map to my office and the 5 e-mails were about.
Is it just me???
Previously, I had problems with argumentative drivers, drivers who decided to "tag" the wall outside my apartment with graffiti (gangstah style) with large letters "SNS" denoting the Shop & Shit logo, drivers who didn't find my work schedule convenient for THEM (and said as much), etc. etc.
Aramex took 2.5 hours to deliver a package less than 5 miles: From their office in Ardiya to my office in Rai. Delivery Dude started calling at 8:00 am (a missed call - thanks) and after lots of shouting and a phone call (again) to a nice lady in their customer relations department (who could only nervously giggle at this point because she really couldn't do anything about how ignorant her colleagues are), Dude arrived on the scene at 10:30 am.
While the managers I spoke to were very nice and they did drop the 2.5 kd delivery fee, I just wonder if they are EVER going to get their act together? At least I know that they maintain the same standard of quality: CONSISTENTLY BAD.
Aramex - one word: TRAINING TRAINING TRAINING TRAINING TRAININGAnd one more word: RETRAINING... and when you think you have trained enough, add additional TRAINING.
Other bloggers have had problems too:
check out http://www.248am.com/?s=aramex