I am totally pissed off with FedEx.
"Wherever you plan on taking your business internationally, FedEx is ready with the solutions, the resources and the support to help get you where you want to go. " Ok. It'll get there, but....
My mom sent me a little box of candy and a few cards from family members for my birthday (April 16) via FedEx. Declared value: $15.00.
When the box arrived 2 days ago, the driver asked me for KD33.950 for customs and duties fees. Whaaaaaa? I told him he would have to return as I didn't have the cash on me. He left the paperwork.
The Kuwait General Administration of Customs form indicated that the value of the package was $1500.00 (notice the decimal placement).
And so began my saga....
I called 5 people at FedEx within a day and a half. I scanned and e-mailed the documentation. Only one woman returned my call (as they all promised they would). You would think that "I'm sorry" was the only phrase she knows, poor thing. Bless her heart: She told me to pay the KD33.950, get my box, and then file a claim.
Uh, Je ne thinkso pas!!!! Jeez. Why should a CUSTOMER have to pay for a mistake made by the shipping company?
Way to F up my birthday, dudes.
You know what - with all the ab-so-lute incredible amount of stress and BS I've been under lately, seeing my mother's handwriting on the packing slip was almost enough for me. I would like to get the Peeps she sent me, though. I know she had to take 2 busses just to get to the FedEx location in her area (she doesn't drive) and shipping probably ran her around $85. Why you want to put an old lady through that, FedEx????
It is the only time that I use FedEx at all. Maybe one shipment per year. That's it. Inevitably, something manages to go wrong that one time.
The driver brought the package back again the next day (only damaged this time) - and again asked for the money. Nope.
Did you know that regardless of the value of the package, FedEx now charges a KD3 fee for National Aviation Services (NAS) to handle the package? WTF?! Why am I paying NAS?
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