Thursday, July 14, 2011

Shockingly bad service at Jimmy Choo - The Avenues

This incident happened a few months ago, but I haven't been in the mood to complain very much recently and I just put it on the back burner.

Slapperella bought a pair of Jimmy Choo shoes in Dubai. She wore them to ONE event and the strap broke.  She got in touch with someone in customer service in London and asked them what she should do. slaps said she was VERY impressed by their OTT concern and service.  The customer service rep sent her an e-mail and told her to go to the Jimmy Choo store in Kuwait, along with her e-mail, and that they would make sure that they would have it fixed - by sending it back to London.

Kuwait:  Hope for the best, plan for the worst.  If you keep your expectations low, you will not be disappointed....

So we go to Jimmy Choo at the Avenues. We ask Dude if we can speak to the manager.  He is the manager.  We ask him for his name.  He refuses to tell us his last name.  (For the life of me, I can't remember the name he gave us right now.)  Anyhoo, he looks at the shoe and says that it will be ready tomorrow.  Slaps and I look at each other.  I ask,  "Where are you going to have it fixed?  Salmiya?" (You know - at one of those little smelly cobbler places in an alley with plastic as a door... 1KD to fix most items....)  Dude, "Yes.  Salmiya."  Slaps whips out her e-mail.  She said she wants the shoes sent to London.  Dude, "We don't do that.  We will only fix it for you here."

We ask Dude what his last name was - again.  He shouted at us!  HE was shakey- mad at US (aka "customers").  What thaa fuuuuuuuuuuuu.....????

I will never ever go there again. Not for any reason. He was so incredibly rude that I will never darken their doorstep with my dinars again. 

I have to follow-up on this story with Slaps.  Me knows girlfriend - I'm pretty sure she shot someone an angry-gram. 

Me, I would rather buy counterfeit because then my expectations will be right there where I know they'll end up.

3 comments:

JJ said...

This has happened to me at other high street stores and high end stores in Kuwait - I think they haven't realized there's something called "Customer Service".
In Dubai they know how to treat their customers whether high end or high street.

LWDLIK said...

OMG that's horrendous you should have slapped him. What is going on here I've also heard of, and been getting myself, terrible customer service at a few places in Avenues?

Nadia said...

Lately I've been doing my best to avoid shopping malls in Kuwait. I'd rather shop in Malta, where I currently study (at their University), on any given day. At least shopping in Malta, despite being expensive compared to Kuwaiti standards, takes place on nice and cozy streets, where you can breathe some fresh European/Mediterranean air that isn't artificial for once, while enjoying the social interactions with its warmhearted locals. Plus, the weather's a lot better.

Shopping in Kuwait, on the other hand, is a public nuisance. Our malls are filled with nothing but cafes, clothing stores and restaurants. It lacks the diversity you'd normally find in other countries' shopping centers. Moreover, our malls are always jammed, every day of the week, almost for eternity. More often than not, you'll find the occasional arguments, fights and mayhem that simply puts you off from shopping there. It's unfortunate.

I wish Kuwait hurry up and open their new public library. It's (potentially) one of the few places you can have a peace of mind around here.