When they first opened at The Avenues, Slapperella and I had been shopping at the mall and walked in with a few bags. We were accosted (literally) by 2 Ikea men who didn't speak English who pointed and waved towards the check-out desks. I don't know the word for "locker" in Arabic, so whatever they were saying made ab-so-fuckin-lutely no sense to me. They were both so rude that we turned around and left the store.
On my next visit, there was a dude who did speak English and told us that we needed to put our bags in a locker. We needed 100 fils (I NEVER have coinage). So, he broke a 1 dinar and I put my stuff in the lockers and fought past people to get back into it. Knowing the system, I thought I would be ok for the next trip to Ikea.
So we went this weekend. Here is the new deal (and whose brilliant phuckin idea was THIS???): You have to go to the little info desk next to the escallator and give them your Civil ID or 5 kd for a key to a locker. If you don't return the key, you have to pay them 5 kd. First and foremost, NO ONE is getting my civil ID. Sorry, too much personal info. Aint gonna happen. When I gave them the 5kd note, they don't even give you a receipt. All the civil IDs and the money goes into a business-card holder and is left on top of the counter. Wow. That's really secure.
I'm prone to hissy fits and this just set me off. As Slaps says, "You are an activist complainer. You go one step beyond..."
First Ikea, if you have theft problems, install better security systems like cameras and security tags on smaller items. Hire more security personnel! How much can your losses possibly be on small items? I'm telling you this now - on behalf of the multitude of customers who (unlike me) won't complain directly to Ikea. There are a lot of them out there: Do you think that they are really going to take the time to sit down and write a letter?
Don't treat your customers like theives! If I want to carry my bag into your store - it should be my choice - not yours! I shouldn't have to be run after by members of your staff like I stole something - I should be rewarded for wanting to shop there (sending thousands of dinars!) in the first place.
What happened to the concept of customer service? Do you not know that you have COMPETITION in Kuwait? Safat Al-Ghanim, Midas, The One... must I go on? Ikea, you are no longer the only shop in town.
As we are in Kuwait, most customers will not take the time to bring the point to Ikea management attention; Instead, they will just go to another store. I did take the time to fill out your electronic comments at the time that it happened. I also discussed it with the manager on duty at that time.
This policy is negative. It makes the customer feel bad - before they even get inside to view the items. Most stores want a positive, pleasant shopping experience for their customers. I want to feel good about spending money.
I have discussed this problem with owners of other furniture stores around Kuwait; they have stated that they would prefer small losses through theft on small items than to lose customers who make large purchases (like me).'