The story below comes to me from a reader who had a bad experience at Sheikha Complex with Q8 Realtor. From what my source tells me, she tried many times - in writing - to have her problems fixed and with no avail.
Feedback is always positive. Companies/individuals can take it and make improvements to make their business better - and perhaps win over new customers.
Please can you post about my experiences with this real estate company so as to warn others...
I moved into Sheikha Complex in 2008. It was a dream to live on Gulf Road with such a beautiful view... the view was worth the money. The company was great - Q8 Expats. Abdulaziz the marketing guy was so helpful and happily negotiated and worked with me throughout my tenure with them - about 6 months. Then the worse thing happened - Q8 Realtor took over the management contract of the Sheikha building. Without warning they swooped in and took over the building. From that day onwards, it was hell. My experiences included:
1. Satellite cut - refusal to fix the satellite and refusal to allow my own satellite guy to fix it too. eventually fixed it after 10 days of persistent phone calls.
2. Internet line cut - refusal to reconnect unless i paid KD20 per month!
3. Refusal to return my calls - tried to contact Q8 Realtor using 7 different communication methods over the period of 6 weeks. the only person to respond was the haris.
4. Problems with ants throughout the building and no indication of addressing this problem despite several complaints from many tenants.
5. No hot water for a total of 14 days out of 21 - was told by 3 different people in the end it was the whole building but in fact it wasn't
6. Foul smells coming through the bathroom pipes in my apartment and also noticeable downstairs in the lobby by the elevator and in the car park. refusal to acknowledge the smell downstairs. used bicarbonate of soda in my bathroom!
7. Accusation of not paying the haris for washing my car one month.
8. Upon leaving, was told my washing machine didn't work and was expected to pay KD60 for maintenance. Thankfully I explained to them that as i had paid for a furnished apartment it was their responsibility to pay for maintenance and not mine.
9. Upon leaving, was asked to pay KD40 for painting my apartment - despite agreement from the company that it was normal wear and tear. Thankfully I knew that it was their responsibility and not mine (according to Kuwait Tenancy Law) to repaint the apartment for the next tenant.
I know I was not alone with my experiences at Sheikha Complex. A British gentleman and his family who just arrived in Kuwait had rented an apartment upstairs from mine and knocked on my door when they too had his satellite cut. Worse still, Q8 Realtor had sent them a letter to say that they had received complaints from neighbours regarding the noise resulting from them playing loud music. The letter noted that any further complaints would result in immediate eviction. I was drinking tea with them when the letter arrived. I looked around their apartment - they didn't have anything to play music on!!! The family left Kuwait about a month later with a very negative impression of the country.
Thankfully now I have moved to an apartment where the landlord cares about his tenants. My first weekend here, the landlady came to my door with a freshly baked lemon sponge cake to say welcome. They just had problems with a broken pipe resulting in no water throughout the building - i received a telephone call from the landlady to say I'm sorry for the inconvenience, they are coming to fix it in 30 minutes.
What a difference! I hope it continues. I think we all realise that things can't be perfect all the time but how the landlord or management company responds is so important. Even though we don't own our houses here - it is still home. I work in a stressful management job which requires much travel. My home is important to me - it's my refuge where I can relax and let go of my worries and stresses from the day. To go home and experience such problems with such a negative response was awful. I wouldn't wish it upon anyone else. My advice to you is - if you see a property advertised from Q8 Realtor, think twice. You don't know what you are letting yourself in for...